Returns & Refunds - Scan Scoot

Effective Date: 05/02/2024

Returns and Refunds Policy

At Scan Scoot, we strive to provide the highest level of customer satisfaction with our vehicle inspection services. We understand that there may be occasions when you need to request a refund. Please read our Returns and Refunds Policy carefully to understand your rights and how we handle such requests.

1. Cancellation Policy

Inspection Services:
- You may cancel your scheduled inspection service up to 24 hours before the appointment without incurring any charges. Cancellations made within 24 hours of the appointment may be subject to a cancellation fee.
Sale and Purchase Facilitation:
- For services related to the sale and purchase of vehicles, any deposits or fees paid are non-refundable once the transaction process has begun.

2. Refund Eligibility

Refunds are available under the following conditions:

Service Not Rendered:
- If we are unable to perform the inspection due to unforeseen circumstances on our end, you are entitled to a full refund.
Service Dissatisfaction:
- If you are not satisfied with the service provided, please contact us within 48 hours of receiving your inspection report. We will review your case and may offer a partial or full refund, depending on the circumstances.
Duplicate Payment:
- If you have been accidentally charged more than once for the same service, we will refund the duplicate payment promptly.

3. How to Request a Refund

To request a refund, please follow these steps:

Contact Us:
- Reach out to our customer service team via email at info@scanscoot.com or call us at [Insert Phone Number]. Provide your booking details and the reason for your refund request.
Review Process:
- Our team will review your request and contact you for any additional information required. The review process typically takes 3-5 business days.
Refund Issuance:
- If your refund request is approved, the refund will be issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer.

4. Exceptions

Non-Refundable Services:
- Certain services, such as deposits for sale and purchase facilitation, are non-refundable once the transaction process has begun.
No-Show Policy:
- If you do not show up for your scheduled inspection and have not notified us in advance, no refund will be provided.

5. Contact Us

For any questions or concerns regarding our Returns and Refunds Policy, please contact us:

Email: info@scanscoot.com

Phone: +13108565498

We value your business and aim to resolve any issues promptly and fairly. Thank you for choosing Scan Scoot.